Job Description
The Division of Information Technology (DOIT) provides adaptable, secure, and cost-effective technology services and solutions across the Department of Human Services (DHS) Divisions, Partners and Citizens. We manage all of DHS’s IT assets, projects and resources, and we deliver technology and expertise to support Citizens of Iowa and their family’s every day. This includes consistently delivering top tier performance and value to citizens as a trusted partner and services provider.
DoIT is committed to the pursuit of creative and innovative solutions that enable our Agency to help Iowans achieve healthy, safe, stable and self-sufficient lives through the programs and services we provide. We strive for an IT culture that identifies the newest, most effective solutions through discovery, open discussion and collaboration. We have fun together, care about each other and take pride in the solutions we provide. We believe in continuously optimizing our processes, refining our solutions and improving ourselves to the benefit of the Iowans we serve. If you are passionate about applying your creative and innovative architecture strategies and approaches across the Department of Human Services enterprise then this is the role for you!
The Program/Engagement Manager (PREM) functions as a coordinator and director of large scale projects and solutions within a given agency or team. The PREM is the primary point of contact for problem resolution and project direction. The PREM reports to various directors/technical leaders within a department or agency. He or she could engage with or oversee larger scale projects that involve complex implementation of systems being done by outsourced vendors or internal project teams. The PREM liaises with outside subject matter experts and specialists in the field and maintains project direction. He or she could manage various team members involved with the delivery of the project.
The PREM must have extensive hands-on experience delivering challenging, high complexity, business transformation programs and must have prior experience managing and/or delivering all aspects of the system delivery lifecycle including but not limited to strategic planning, business process analysis, requirements elicitation, system design, technical design, development, unit testing, system testing, end-to-end testing, user acceptance testing, data migration/conversion, training, change management, implementation, infrastructure, environment management, and dev ops. Essential for this role is the ability to build a collaborative environment through strong leadership and agile SDLC experience. The PREM will coordinate across multiple DHS divisions, stakeholder groups, projects, and teams and must be comfortable communicating effectively with team members, vendor contacts, DHS management, and DHS executives. The PREM must be able to multi-task on continually changing and morphing priorities as prescribed by leadership in response to department and legislative direction.
Roles and Responsibilities:
•Provides project control support and coordinates the work of the PCO or PMO staff implementing solutions to meet the customer requirements and supports the customer’s on-going system engineering life-cycle processes. Responsible for supporting all project delivery work in accordance with required methodology and following all standard project management industry standards such as PMI’s framework
•Coordinates and controls the end to end process of capturing all key project artifacts, including but not limited to: business cases, project charters, baselined project schedules, project management plans, change requests, status reports, lessons learned.
•Raises identified issues and risks to the appropriate senior management level including the Project Management Office (PMO) for action inclusive of description of the issue, comprehensive analysis of options and recommendation for remediation.
•Manages portfolio of projects’ execution to ensure conformity to established budgets, timelines and scope.
•Works with the stakeholders, including the PMO to facilitate project governance effectiveness through weekly status reporting, project/portfolio data, regular governance meetings, etc.
Skills and Technologies:
Executive and senior management interaction is typical for this role. Outside business efforts may require interaction with vendors and partners contracted to hiring departments. Could include various technologies and roles including Agile, Waterfall, and other SDLC methodologies